Dlugacz, Yosef D., Restifo, Andrea, Greenwood, Alice;.
San Francisco:
Jossey-Bass Inc.
, 2004.
(Book)
—
1 copy,
1 available
- Audience
-
Professional
- Agency
-
BC Cancer Agency
- Location
-
Abbotsford Library FHA
- Call Number
-
W84 Q3 2004
Contents: The role of the manager -- Managing quality -- Information and prioritization -- Managing quality data -- Using quality tools and statistical methods for data analysis -- Translating information into action -- Working with guidelines -- Communication and accountability -- To err is indeed…