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Contents: Leadership: an elusive concept -- Cultivating the leadership relationship -- Building commitment: getting others to follow -- Communicating with clarity -- The art of effectively facilitating processes -- Getting results -- Developing others -- Conclusion: leading in the future.
The need for change and why it isn’t happening -- The characteristics of success -- Organizing for accountability -- Linking strategy and quality -- Creating an environment for change -- Using advanced quality methods -- Seven steps from theory to results.