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Best patient experience : helping physicians improve care, satisfaction, and scores

https://libraries.phsa.ca/permalink/catalog120372

https://www.r2library.com/Resource/Title/1567937381

Snyder, Bo. Chicago, IL: Health Administration Press , 2016. (Ebook)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
URL Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
Table of Contents:|The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain
Title
Best patient experience : helping physicians improve care, satisfaction, and scores
Author
Snyder, Bo
Place
Chicago, IL
Publisher
Health Administration Press
Year Published
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Agency
BC Cancer Agency
Location
Internet
URL
https://www.r2library.com/Resource/Title/1567937381
URL Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
Audience
Professional
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From patients who know : a hospital handbook

https://libraries.phsa.ca/permalink/catalog119928

http://uhnopenlab.ca/wp-content/uploads/2016/10/Hospital-Handbook_eBook_2016-08-24.pdf

Openlab, University Health Network. Toronto, ON: Openlab, University Health Network , 2016. (Book, Online)
Audience
Patient or Public
Agency
BC Cancer Agency
Location
Internet
URL Notes
E-book available in PDF format
Title
From patients who know : a hospital handbook
Corporate Author
Openlab, University Health Network
Place
Toronto, ON
Publisher
Openlab, University Health Network
Year Published
2016
Physical Description
87 p.
Subjects
Inpatients - psychology
Aged
Hospitalization
Adaptation, Psychological
Consumer Health Information
Patient Satisfaction
Patient Navigation
Patient Participation
Guidebooks
Patient Education Handout
Notes
"This Handbook is a product of OpenLab's Stuff Patients Want initiative. Stuff Patients Want is a participatory design initiative in which patients come together to share health care experiences they find frustrating. These patients are then armed with the tools (e.g. design, production)they need to bring their practical and inspired solutions to life. Stuff Patients Want is carried out in the Scandinavian participatory design tradition, driven by the idea that the people destined to use a product or service should play a critical role in designing it, and characterized by active collaboration between users and designers throughout the participatory process."
ISBN
9780995281509
Material Type
Book
Online
Agency
BC Cancer Agency
Location
Internet
URL
http://uhnopenlab.ca/wp-content/uploads/2016/10/Hospital-Handbook_eBook_2016-08-24.pdf
URL Notes
E-book available in PDF format
Audience
Patient or Public
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Handbook on sensitive practice for health professionals : lessons from women survivors of childhood sexual abuse

https://libraries.phsa.ca/permalink/catalog9986
Canada. Health Canada. Ottawa, Ont.: Health Canada , 2001. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WA320 C212h 2001
Title
Handbook on sensitive practice for health professionals : lessons from women survivors of childhood sexual abuse
Corporate Author
Canada. Health Canada
Place
Ottawa, Ont.
Publisher
Health Canada
Year Published
2001
Subjects
Physician-Patient Relations
Child Abuse, Sexual
Patient Satisfaction
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WA320 C212h 2001
c.1 BC Cancer Agency VC Library Available

Hiding who I am : the reality of end of life care for LGBT people

https://libraries.phsa.ca/permalink/catalog120028

https://www.mariecurie.org.uk/globalassets/media/documents/policy/policy-publications/june-2016/reality-end-of-life-care-lgbt-people.pdf

Marie Curie. [United Kingdom]: Marie Curie , 2016. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Title
Hiding who I am : the reality of end of life care for LGBT people
Corporate Author
Marie Curie
Place
[United Kingdom]
Publisher
Marie Curie
Year Published
2016
Subjects
Terminal Care
Terminally Ill - psychology
Palliative Care
Hospice Care
Patient-Centered Care
Patient Satisfaction
Surveys and Questionnaires
Sexual and Gender Minorities
Health Services for Transgender Persons
Abstract
Report exploring end of life care for Lesbian, Gay, Bisexual and Transgender peoples.
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
https://www.mariecurie.org.uk/globalassets/media/documents/policy/policy-publications/june-2016/reality-end-of-life-care-lgbt-people.pdf
Audience
Professional

Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia

https://libraries.phsa.ca/permalink/catalog121215

https://bcpsqc.ca/wp-content/uploads/2019/02/Journey-Mapping-Cancer-interactive-1.pdf

BC Cancer Agency, British Columbia Ministry of Health, First Nations Health Authority, BC Patient Safety & Quality Council. Vancouver, BC: BC Patient Safety & Quality Council , 2019. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
URL Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
Title
Journey mapping in cancer care : patient and provider experiences in receiving and delivering cancer care in British Columbia
Corporate Author
BC Cancer Agency
British Columbia Ministry of Health
First Nations Health Authority
BC Patient Safety & Quality Council
Place
Vancouver, BC
Publisher
BC Patient Safety & Quality Council
Year Published
2019
Subjects
Patient Navigation
Patient Satisfaction
Neoplasms
Neoplasms - psychology
Health Personnel
Delivery of Health Care, Integrated
Quality of Health Care
Health Services
Health Services, Indigenous
British Columbia
Notes
January 2019
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
https://bcpsqc.ca/wp-content/uploads/2019/02/Journey-Mapping-Cancer-interactive-1.pdf
URL Notes
High-resolution versions of the maps can be
downloaded from BCPSQC.ca
Audience
Professional

Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care

https://libraries.phsa.ca/permalink/catalog121658
deBronkart, Dave, Sands, Danny. [California]: CreateSpace Independent Publishing Platform , 2013. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
W 84.7 D288 2013
Title
Let patients help! : a "patient engagement" handbook-- how doctors, nurses, patients and caregivers can partner for better care
Author
deBronkart, Dave
Sands, Danny
Place
[California]
Publisher
CreateSpace Independent Publishing Platform
Year Published
2013
Physical Description
xx, 78 p. ; 23 cm.
Subjects
Patient-Centered Care
Patient Participation
Patient Satisfaction
Professional - Patient Relations
Cancer Survivors
ISBN
1466306493
9781466306493
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
W 84.7 D288 2013
c.1 BC Cancer Agency VAN Library Available
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Living with cancer : a report on the patient experience

https://libraries.phsa.ca/permalink/catalog121192

https://www.systemperformance.ca/report/living-with-cancer-patient-experience/

https://content.cancerview.ca/download/cv/quality_and_planning/system_performance/documents/living_with_cancer_patient_experience_report_enpdf?attachment=0

Canadian Partnership Against Cancer. Toronto, ON: Canadian Partnership Against Cancer , 2018. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Title
Living with cancer : a report on the patient experience
Corporate Author
Canadian Partnership Against Cancer
Place
Toronto, ON
Publisher
Canadian Partnership Against Cancer
Year Published
2018
Physical Description
50 p.
Series
System performance reports
Subjects
Neoplasms
Neoplasms - psychology
Patient Satisfaction
Patient Navigation
Cancer Survivors
Adaptation, Psychological
Uncertainty
Integrative Oncology
Health Services Accessibility
Delivery of Health Care, Integrated
Continuity of Care
Quality of Health Care
Statistics
Canada
Abstract
Living with Cancer: A Report on the Patient Experience, is the first in a series looking at Canadian cancer care exclusively from the patient perspective, illustrating the experience of those individuals and families living with and beyond cancer. This groundbreaking report includes data drawn from multiple sources, including Patient Reported Outcomes partners, the Ambulatory Oncology Patient Satisfaction Survey, and initial results from the first Canada-wide study of cancer survivors on the experience of 13,000 Canadians with cancer. - website
Notes
January 2018
ISBN
9781988000343
9781988000350
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
https://www.systemperformance.ca/report/living-with-cancer-patient-experience/
https://content.cancerview.ca/download/cv/quality_and_planning/system_performance/documents/living_with_cancer_patient_experience_report_enpdf?attachment=0
Audience
Professional
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No one overlooked : experiences of BME people affected by cancer

https://libraries.phsa.ca/permalink/catalog120017

http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesofbmepeople.pdf

Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016]. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
Title
No one overlooked : experiences of BME people affected by cancer
Alternate Title
No one overlooked : experiences of black minority ethnic people affected by cancer
Corporate Author
Macmillan Cancer Support
Place
[United Kingdom]
Publisher
Macmillan Cancer Support
Year Published
[2016]
Subjects
Neoplasms
Minority Groups
Minority Health
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of the Black, Minority and Ethnic communities affected by cancer.
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesofbmepeople.pdf
Audience
Professional

No one overlooked : experiences of LGBT people affected by cancer

https://libraries.phsa.ca/permalink/catalog120016

http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesoflgbtpeople.pdf

Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016]. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
Title
No one overlooked : experiences of LGBT people affected by cancer
Corporate Author
Macmillan Cancer Support
Place
[United Kingdom]
Publisher
Macmillan Cancer Support
Year Published
[2016]
Subjects
Neoplasms
Health Services Accessibility
Healthcare Disparities
Patient Satisfaction
Health Care Surveys
Health Services for Transgender Persons
Sexual and Gender Minorities
Abstract
Report exploring the experiences of members of the Lesbian, Gay, Bisexual, Transgender communities affected by cancer.
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
http://www.macmillan.org.uk/documents/aboutus/research/inclusionprojects/experiencesoflgbtpeople.pdf
Audience
Professional

No one overlooked : experiences of older people affected by cancer

https://libraries.phsa.ca/permalink/catalog120013

https://www.macmillan.org.uk/_images/experiencesofolderpeople_tcm9-271121.pdf

Macmillan Cancer Support. [United Kingdom]: Macmillan Cancer Support , [2016]. (Report, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
Report exploring the experiences of older people affected by cancer.
Title
No one overlooked : experiences of older people affected by cancer
Corporate Author
Macmillan Cancer Support
Place
[United Kingdom]
Publisher
Macmillan Cancer Support
Year Published
[2016]
Subjects
Neoplasms
Aged
Health Services for the Aged
Health Services Accessibility
Attitude to Health
Patient Satisfaction
Health Care Surveys
Abstract
Report exploring the experiences of older people affected by cancer.
Language
English
Material Type
Report
Online
Agency
BC Cancer Agency
Location
Internet
URL
https://www.macmillan.org.uk/_images/experiencesofolderpeople_tcm9-271121.pdf
Audience
Professional

Patient experiences with ambulatory cancer care in British Columbia, 2005/06

https://libraries.phsa.ca/permalink/catalog17560

http://www.chspr.ubc.ca/sites/default/files/publication_files/chspr07-04.pdf

Watson, Diane E, Peterson, Sandra, Mooney, Dawn. Vancouver, BC: UBC Centre for Health Services and Policy Research , 2007. (Book, Online)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
Title
Patient experiences with ambulatory cancer care in British Columbia, 2005/06
Author
Watson, Diane E
Peterson, Sandra
Mooney, Dawn
Place
Vancouver, BC
Publisher
UBC Centre for Health Services and Policy Research
Year Published
2007
Subjects
Neoplasms - psychology
Neoplasms - therapy
Ambulatory Care
Health Services Accessibility
Patient Satisfaction
Cancer Patients
Cancer Care Facilities
Health Care Surveys
Data Collection
British Columbia
ISBN
1897085117
Language
English
Material Type
Book
Online
Agency
BC Cancer Agency
Location
Internet
URL
http://www.chspr.ubc.ca/sites/default/files/publication_files/chspr07-04.pdf
Audience
Professional
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Patient from hell : how I worked with my doctors to get the best of modern medicine and how you can too

https://libraries.phsa.ca/permalink/catalog14901
Schneider, Stephen Henry, Lane, Janica. Cambridge, MA: Da Capo Press , 2005. 1st Da Capo Press ed. (Book) — 2 copies, 2 available
Audience
Patient or Public
Agency
BC Cancer Agency
Location
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Call Number
WX150 S459p 2005
Title
Patient from hell : how I worked with my doctors to get the best of modern medicine and how you can too
Author
Schneider, Stephen Henry
Lane, Janica
Edition
1st Da Capo Press ed.
Place
Cambridge, MA
Publisher
Da Capo Press
Year Published
2005
Subjects
Patient Participation - personal narratives
Physician-Patient Relations - personal narratives
Neoplasms - therapy - personal narratives
Delivery of Health Care - personal narratives
Patient Advocacy
Patient Compliance
Patient Satisfaction
Lymphoma, Non-Hodgkin
ISBN
9780738210254
0738210250
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Cancer Info Ctr
Victoria Cancer Info Ctr
Audience
Patient or Public
Call Number
WX150 S459p 2005
c.1 BC Cancer Agency VC Cancer Info Ctr Available
c.1 BC Cancer Agency VIC Cancer Info Ctr Available
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Quality of life : from nursing and patient perspectives : theory, research, practice

https://libraries.phsa.ca/permalink/catalog13867
Sudbury, MA: Jones and Bartlett , 2003. 2nd ed. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WY156 Q14 2003
Title
Quality of life : from nursing and patient perspectives : theory, research, practice
Editor
King, Cynthia R
Hinds, Pamela S
Edition
2nd ed.
Place
Sudbury, MA
Publisher
Jones and Bartlett
Year Published
2003
Physical Description
xxvii, 533 p. : ill
Series
Jones and Bartlett series in oncology
Subjects
Neoplasms - nursing
Quality of Life
Patient Satisfaction
Oncology Nursing
ISBN
0763722359
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WY156 Q14 2003
c.1 BC Cancer Agency VC Library Available
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Strengthening the quality of cancer services in Ontario

https://libraries.phsa.ca/permalink/catalog13834
Ottawa, ON.: Canadian Healthcare Association , 2003. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
QZ200 S915 2003
Title
Strengthening the quality of cancer services in Ontario
Editor
Sullivan, Terrence
Place
Ottawa, ON.
Publisher
Canadian Healthcare Association
Year Published
2003
Subjects
Neoplasms - Ontario
Quality of Health Care - Ontario
Patient Satisfaction
ISBN
1896151094
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
QZ200 S915 2003
c.1 BC Cancer Agency VC Library Available
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Through the patient's eyes : understanding and promoting patient-centered care

https://libraries.phsa.ca/permalink/catalog121657
New York, NY: Jossey-Bass | John Wiley & Sons, Inc. , 1993. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
W 84.7 T531t 1993
Title
Through the patient's eyes : understanding and promoting patient-centered care
Editor
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Place
New York, NY
Publisher
Jossey-Bass
John Wiley & Sons, Inc.
Year Published
1993
Physical Description
xxix, 317 p. ; 23 cm.
Series
Jossey Bass health series
Subjects
Patient-Centered Care
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
9780787962203
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
W 84.7 T531t 1993
c.1 BC Cancer Agency VAN Library Available
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Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience

https://libraries.phsa.ca/permalink/catalog21019
Kenney, Charles. Boca Raton, FL: CRC Press , 2011. (Book) — 2 copies, 2 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Kelowna Library
Call Number
WX150 K36 2011
Title
Transforming health care : Virginia Mason Medical Center’s pursuit of the perfect patient experience
Author
Kenney, Charles
Place
Boca Raton, FL
Publisher
CRC Press
Year Published
2011
Physical Description
xxii, 223 p. : ill. ; 24 cm.
Subjects
Health facility administration
Cost Control - methods
Delivery of Health Care - organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care - methods
Washington
ISBN
9781563273759
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Kelowna Library
Audience
Professional
Call Number
WX150 K36 2011
c.1 BC Cancer Agency CSI Library Available
c.1 BC Cancer Agency VC Library Available
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Understanding and using health experiences : improving patient care

https://libraries.phsa.ca/permalink/catalog120997
Oxford, UK: Oxford University Press , 2013. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
W 84.41 U55 2013
Table of Contents: ; Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health an…
Title
Understanding and using health experiences : improving patient care
Editor
Ziebland, Sue
Coulter, Angela
Calabrese, Joseph D.
Place
Oxford, UK
Publisher
Oxford University Press
Year Published
2013
Physical Description
x, 169 p. : ill. ; 24 cm.
Subjects
Quality Assurance, Health Care - methods
Health Care Surveys - methods
Patient Satisfaction
Patient Acceptance of Health Care
Abstract
Table of Contents:
Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health and illness -- Story-gathering : collecting and analysing spontaneously-shared stories as research data -- Patient reported outcomes -- Patient experience surveys -- Using the internet as a source of information about patients' experiences -- Systematic review and synthesis of qualitative research -- Harnessing patients' awareness of adverse reactions to the drugs they take -- Engagement and inclusivity in researching patients' experiences -- Participatory action research : using experience-based co-design to improve the quality of healthcare services -- Understanding and using health experiences : the policy landscape.
ISBN
9780199665372
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
W 84.41 U55 2013
c.1 BC Cancer Agency VC Library Available
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17 records – page 1 of 1.