Buckman, Robert.
Baltimore, MD:
Johns Hopkins University Press
, 2010.
(Book, DVD)
—
5 copies,
5 available
- Audience
-
Professional
- Agency
-
BC Cancer Agency
- Location
-
Vancouver Library
-
Surrey Library
-
Kelowna Library
-
Victoria Library
-
Abbotsford Library
- Call Number
-
W62 B925p 2010
Some "can’t go wrong" tips ; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol ; Managing conflict and escalation : the HARD protocol ; Giving information effectively : the SAFER protocol ; Requesting autopsy or organ donation ; Conclusion : putting it all together an…