– page 1 of 3.
Table of Contents: ; Understanding the experience of illness and treatment -- Ethnographic approaches to health experiences research -- Observing interactions as an approach to understanding patients' experiences -- Narrative Interviewing -- Using focus groups to understand experiences of health an…
Introduction to lean healthcare -- Making it lean -- Providing rapid access to a vascular surgery outpatient clinic -- Reorganizing and standardizing supply rooms across a health system -- A quickstart lean method to cut the clutter and get your hospital back into shape -- Applying lean thinking to…
The need for change and why it isn’t happening -- The characteristics of success -- Organizing for accountability -- Linking strategy and quality -- Creating an environment for change -- Using advanced quality methods -- Seven steps from theory to results.
An open letter to healthcare leaders (CEOs) ; Eliminating waste will transform American health care ; A brief history of Lean ; The "Lean House" and model lines ; Your Lean action plan ; Building kaizen leaders ; Flow in a healthcare environment ; Kanban and the supply chain ; Lean comes to Virgini…
An orientation ; Basics of quality improvement ; Advance care planning ; Preventing, assessing, and treating pain ; Assuring comfort ; Caring for caregivers ; Continuity and transfers ; Chronic care: heart and lung failure ; Nursing home quality: pressure ulcers ; Improving care for people with adv…
v.1: Investigation and findings ; v.2: Looking forward...policy papers ; v.3: Appendices