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Best patient experience : helping physicians improve care, satisfaction, and scores

https://libraries.phsa.ca/permalink/catalog120372

https://www.r2library.com/Resource/Title/1567937381

Snyder, Bo. Chicago, IL: Health Administration Press , 2016. (Ebook)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
URL Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
Table of Contents: ; The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain indi…
Title
Best patient experience : helping physicians improve care, satisfaction, and scores
Author
Snyder, Bo
Place
Chicago, IL
Publisher
Health Administration Press
Year Published
2016
Series
R2 Library
ACHE management series
Subjects
Patient Satisfaction
Physician-Patient Relations
Quality of Health Care
Work Engagement
Work Performance
Quality Improvement
Abstract
Table of Contents:
The heat is on: a case study -- A dozen reasons to care about patient satisfaction -- How to get physicians to engage on patient satisfaction-six steps that work in the real world -- Dealing with the objections of skeptical physicians -- How physicians can make and sustain individual behavior changes -- How leaders can ensure success -- Issues with "the data"-our best friend and (sometimes) worst enemy -- How to shadow coach physicians: a DIY approach.
ISBN
1567937381
9781567937381
9781567938098
Language
English
Material Type
Ebook
Agency
BC Cancer Agency
Location
Internet
URL
https://www.r2library.com/Resource/Title/1567937381
URL Notes
This title is licensed for one user at a time on BCCA-network computers. If you are denied access while on a network computer, try again later.
Audience
Professional
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Creating a lean culture : tools to sustain lean conversions

https://libraries.phsa.ca/permalink/catalog20737
Mann, David. New York, NY: Productivity Press , 2010. 2nd ed. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
VC Health Information Management
Call Number
WX150 M281 2012
Title
Creating a lean culture : tools to sustain lean conversions
Author
Mann, David
Edition
2nd ed.
Place
New York, NY
Publisher
Productivity Press
Year Published
2010
Physical Description
xx, 296 p. : ill. ; 26 cm.
Subjects
Total Quality Management
Efficiency, Organizational
Personnel Management
Organizational Culture
Organizational Innovation
Quality Improvement
ISBN
9781439811412
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
VC Health Information Management
Audience
Professional
Call Number
WX150 M281 2012
c.1 BC Cancer Agency VC Library Available
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Toyota kata : managing people for improvement, adaptiveness, and superior results

https://libraries.phsa.ca/permalink/catalog20744
Rother, Mike. New York, NY: McGraw-Hill , 2010. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX150 R685 2010
Title
Toyota kata : managing people for improvement, adaptiveness, and superior results
Author
Rother, Mike
Place
New York, NY
Publisher
McGraw-Hill
Year Published
2010
Physical Description
xx, 306 p. : ill ; 24 cm.
Subjects
Total Quality Management
Personnel Management
Efficiency, Organizational
Organizational Innovation
Quality Improvement
United States
ISBN
9780071635233
0071635238
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX150 R685 2010
c.1 BC Cancer Agency VC Library Available
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Toyota way to continous improvement : linking strategy and operational excellence to achieve superior performance

https://libraries.phsa.ca/permalink/catalog20743
Liker, Jeffrey, Franz, James K. New York, NY: McGraw-Hill , 2011. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX150 L727 2011
Title
Toyota way to continous improvement : linking strategy and operational excellence to achieve superior performance
Author
Liker, Jeffrey
Franz, James K
Place
New York, NY
Publisher
McGraw-Hill
Year Published
2011
Physical Description
xxvii, 450 p. : ill. ; 24 cm.
Subjects
Total Quality Management
Efficiency, Organizational
Personnel Management
Organizational Innovation
Quality Improvement
United States
ISBN
9780071477468
0071477462
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX150 L727 2011
c.1 BC Cancer Agency VC Library Available
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