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Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
The communication process -- Nonverbal communication -- Verbal communication -- Professional communication and behavior -- Interviewing techniques -- Adapting communication to a patient’s ability to understand -- Patient education -- Cultural sensitivity in healthcare communication -- Electronic co…
Forms are written in English
"The doula approach to death offers opportunities to explore the meaning of a life and to convey that meaning through legacy work. Based on the model of care provided by birth doulas, it emphasized thoughtful planning for how the last days should look, sound, and feel ... and provides emotional and…
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English). ; This program also reflects "b…
Includes: "British Columbia Cancer Agency Policy : Patient Education Resources Policy # III-10" and "Patient Education Resource Approval Form"
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings …
Special topic: End-of-life care