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Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
The communication process -- Nonverbal communication -- Verbal communication -- Professional communication and behavior -- Interviewing techniques -- Adapting communication to a patient’s ability to understand -- Patient education -- Cultural sensitivity in healthcare communication -- Electronic co…
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English). ; This program also reflects "b…
Includes: "British Columbia Cancer Agency Policy : Patient Education Resources Policy # III-10" and "Patient Education Resource Approval Form"
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings …
Also known as the Pink Book, discusses specific steps in program development and includes examples of their use. Expands upon and replaces two earlier publications titled "Pretesting in health communications" and "Making PSA's work". Sources of additional information on each subject are included …
For "Ages 4-12" on front cover.
Evidence-based communication : dispelling the myths ; Using questions effectively ; Achieving mutual understanding : grounding in communication
Table of Contents: ; Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- T…