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Although office and administrative activities are usually 60 percent of the production costs in most manufacturing organizations, these areas often get excluded during lean initiatives. To achieve lean, office activities must fully support shop floor manufacturing operations to eliminate waste. The…
The communication process -- Nonverbal communication -- Verbal communication -- Professional communication and behavior -- Interviewing techniques -- Adapting communication to a patient’s ability to understand -- Patient education -- Cultural sensitivity in healthcare communication -- Electronic co…
You know that how you begin a business conversation or meeting sets the stage for success. But coming up with just the right words can be another matter. Perfect Phrases for Icebreakers has hundreds of ready-to-use phrases to get your interactions off on the right foot. From jump-starting meetings …
For "Ages 4-12" on front cover.
Evidence-based communication : dispelling the myths ; Using questions effectively ; Achieving mutual understanding : grounding in communication
Table of Contents: ; Therapeutic communication -- Multicultural therapeutic communication -- Therapeutic communication in complementary medicine -- The helping interview -- The therapeutic response across the life span -- The therapeutic response to angry, aggressive, abused or abusive clients -- T…
Written by two hospice nurses. Helps families understand and communicate with terminally ill patients.
Wishes ; History ; What's next? ; Hope ; Magic ; Conflict ; 100 things ; Conversation ; Why? ; Credits
This guide describes the principles and processes involved in the development of the Chinese Peer Navigator Program at the BC Cancer Agency, Vancouver Centre and the bilingual resources that are used with Chinese-speaking patients (Mandarin, Cantonese and English). ; This program also reflects "b…
Some "can’t go wrong" tips ; Breaking bad news : the SPIKES protocol -- Disclosing error : the CONES protocol ; Managing conflict and escalation : the HARD protocol ; Giving information effectively : the SAFER protocol ; Requesting autopsy or organ donation ; Conclusion : putting it all together an…