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Patients come second: Leading change by changing the way you lead

https://libraries.phsa.ca/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013. (Book) — 4 copies, 4 available
Audience
Professional
Featured
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF JB 200 SPI 2013
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Title
Patients come second: Leading change by changing the way you lead
Author
Spiegelman, Paul
Berrett, Britt
Place
New York, NY
Publisher
An Inc. Original
Year Published
2013
Physical Description
Hardcover, 208 p.
Topics
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Featured
Call Number
REF JB 200 SPI 2013
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
Copy 3 BC Children's and Women's Study & Learning Commons REF Available
Copy 4 BC Children's and Women's Study & Learning Commons REF Available
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Patients come second : leading change by changing the way you lead

https://libraries.phsa.ca/permalink/catalog113937
Berrett, Britt, Spiegelman, Paul. New York, NY: An Inc. Original , 2013. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX159 B47 2013
Title
Patients come second : leading change by changing the way you lead
Author
Berrett, Britt
Spiegelman, Paul
Place
New York, NY
Publisher
An Inc. Original
Year Published
2013
Physical Description
200 p. ; 23 cm.
Subjects
Health Services Administration
Personnel Administration, Hospital
Personnel Management
Job Satisfaction
Attitude of Health Personnel
Delivery of Health Care
Leadership
Employee Incentive Plans
Organizational Innovation
Patient-Centered Care
Staff Development
Quality of Health Care
ISBN
9780988842809
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX159 B47 2013
c.1 BC Cancer Agency VAN Library Available
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Dialogic organization development : the theory and practice of transformational change

https://libraries.phsa.ca/permalink/catalog121752
Oakland, CA: Berrett-Koehler Publishers, Inc. , 2015. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX159 B978 2015
Title
Dialogic organization development : the theory and practice of transformational change
Editor
Bushe, Gervase R.
Marshak, Robert J.
Place
Oakland, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2015
Physical Description
xiv, 436 p. ; 25 cm.
Subjects
Organizational Innovation
Change Management
Leadership
ISBN
9781626564046
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX159 B978 2015
c.1 BC Cancer Agency VAN Library Available
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Change your questions, change your life : 12 powerful tools for life and work

https://libraries.phsa.ca/permalink/catalog21364
Adams, Marilee. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd ed. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Kelowna Library
Call Number
BF637 C4 A33 2015
Title
Change your questions, change your life : 12 powerful tools for life and work
Author
Adams, Marilee
Edition
3rd ed.
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2015
Physical Description
xi, 233 p. :ill. ; 22 cm.
Series
Inquiry Institute library series
Subjects
Life Style
Life Change Events
Adaptation, Psychological
Personal Satisfaction
Self-Assessment
ISBN
9781626566330
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Kelowna Library
Audience
Professional
Call Number
BF637 C4 A33 2015
c.1 BC Cancer Agency KEL Library Available
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Power of purpose : find meaning, live longer, better

https://libraries.phsa.ca/permalink/catalog121238
Leider, Richard J. Oakland, CA: Berrett-Koehler Publishers, Inc. , 2015. 3rd ed., revised and expanded. (Book) — 2 copies, 2 available
Audience
Patient or Public
Agency
BC Cancer Agency
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Call Number
BF637 C5 L527 2015
Title
Power of purpose : find meaning, live longer, better
Author
Leider, Richard J.
Edition
3rd ed., revised and expanded
Place
Oakland, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2015
Physical Description
xiv, 192 p. ; 22 cm.
Subjects
Occupations
Self-realization
Personal Satisfaction
Quality of Life
Popular Works
ISBN
9781626566361
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Abbotsford Cancer Info Ctr
Audience
Patient or Public
Call Number
BF637 C5 L527 2015
c.1 BC Cancer Agency ARHCC Cancer Info Ctr Available
c.1 BC Cancer Agency VAN Library Available
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Intelligent disobedience : doing right when you're told to do wrong

https://libraries.phsa.ca/permalink/catalog113857

https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=1924418

Chaleff, Ira. Oakland, CA: Berrett-Koehler Publishers, Inc. , 2015. (Ebook)
Audience
Professional
Agency
BC Cancer Agency
Location
Internet
URL Notes
This title is licensed for one user at a time on BC Cancer-network computers. If you are denied access while on a network computer, try again later.
Title
Intelligent disobedience : doing right when you're told to do wrong
Author
Chaleff, Ira
Place
Oakland, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2015
Physical Description
xvi, 206 p.
Series
Proquest Ebook Central
Ebrary books
Subjects
Decision Making - ethics
Morals
Social Responsibility
Organizational Culture
ISBN
9781626564282
9781626564275
Language
English
Material Type
Ebook
Agency
BC Cancer Agency
Location
Internet
URL
https://ebookcentral.proquest.com/lib/bccancer-ebooks/reader.action?docID=1924418
URL Notes
This title is licensed for one user at a time on BC Cancer-network computers. If you are denied access while on a network computer, try again later.
Audience
Professional
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Being buddha at work: 108 ancient truths on change, stress, money & success

https://libraries.phsa.ca/permalink/catalog112929
Metcalf, Franz, Gallagher, BJ. San Francisco, CA: Berrett-Koehler , 2012. (Book) — 2 copies, 2 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 MET 2012
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphy…
Title
Being buddha at work: 108 ancient truths on change, stress, money & success
Author
Metcalf, Franz
Gallagher, BJ
Place
San Francisco, CA
Publisher
Berrett-Koehler
Year Published
2012
Physical Description
Paperback: 176 p.
Topics
Leadership/Coaching
Abstract
"Being Buddah at Work" explores and answers 101 dilemmas that we encounter at work, with topics ranging from time management, goal-setting, conflict to job dissatisfaction, unemployment, and even workplace trysts. The authors emphasize practical learning and coping, not esoteric insights or metaphysics, applying concrete solutions from Buddhist teachings to real problems.
ISBN
9781609942922
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 MET 2012
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
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Change your questions, change your life : 10 powerful tools for life and work

https://libraries.phsa.ca/permalink/catalog120981
Adams, Marilee. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd ed. (Book)
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
VC Radiation Therapy VP
Call Number
BF637 C4 A33 2009
Title
Change your questions, change your life : 10 powerful tools for life and work
Author
Adams, Marilee
Edition
2nd ed.
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2009
Physical Description
xi, 195 p. : ill. ; 22 cm.
Series
Inquiry Institute library series
Subjects
Life Style
Life Change Events
Adaptation, Psychological
Personal Satisfaction
Self-Assessment
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
VC Radiation Therapy VP
Audience
Professional
Call Number
BF637 C4 A33 2009

Trauma stewardship: An everyday guide to caring for self while caring for others

https://libraries.phsa.ca/permalink/catalog111317
van Dernoot Lipsky, Laura, Burk, Connie. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2009. (Book) — 1 copy, 1 available
Audience
Patient or Public
Agency
BC Children's and Women's
Location
Family Support & Resource Centre
Call Number
EF 100 VAN 2009
A longtime trauma worker, the author offers a survey of the often-unrecognized toll on those providing care for others. Joining the wisdom of ancient cultural traditions with modern psychological research, the author offers a variety of simple and profound practices that will help the caregiver to …
Title
Trauma stewardship: An everyday guide to caring for self while caring for others
Author
van Dernoot Lipsky, Laura
Burk, Connie
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2009
Physical Description
Paperback: 264 p.
Topics
Caregivers-Coping
Caregiving
Abstract
A longtime trauma worker, the author offers a survey of the often-unrecognized toll on those providing care for others. Joining the wisdom of ancient cultural traditions with modern psychological research, the author offers a variety of simple and profound practices that will help the caregiver to work and live more fully.
ISBN
9781576759448
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Family Support & Resource Centre
Audience
Patient or Public
Call Number
EF 100 VAN 2009
Copy 1 BC Children's and Women's Family Support & Resource Centre Available
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Change your questions change your life: 10 powerful tools for life and work

https://libraries.phsa.ca/permalink/catalog111324
Adams, Marilee. San Francisco: CA: Berrett-Koehler Publishers, Inc. , 2009. 2nd Edition. (Book) — 48 copies, 39 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 ADA 2009
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This b…
Title
Change your questions change your life: 10 powerful tools for life and work
Author
Adams, Marilee
Edition
2nd Edition
Place
San Francisco: CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2009
Physical Description
Paperback: 196 pages
Topics
Leadership/Coaching
Abstract
Questions are at the core of how we listen, behave, think, and relate--as individuals and organizations. Virtually everything we think and do is generated by questions. Questions push us into new territories. The future begins with our thinking, represented by the questions we ask ourselves. This book shows readers how to consistently choose the questions that can lead them to success, both personally and professionally. This technique, called "QuestionsThinking, stimulates innovation, accelerate productivity, and create more rewarding relationships.
Notes
RESTRICTED TO PHSA LEADERSHIP COACHING PARTICIPANTS ONLY.
ISBN
9781576756003
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 ADA 2009
Copy 21 BC Children's and Women's Study & Learning Commons Missing
Copy 6 BC Children's and Women's Study & Learning Commons Available
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Copy 7 BC Children's and Women's Study & Learning Commons On Loan, due March 13, 2018
Copy 11 BC Children's and Women's Study & Learning Commons On Loan, due April 06, 2017
Copy 22 BC Children's and Women's Study & Learning Commons On Loan, due July 03, 2015
Copy 39 BC Children's and Women's Study & Learning Commons On Loan, due March 13, 2018
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Copy 50 BC Children's and Women's Study & Learning Commons On Loan, due June 09, 2016
Copy 9 BC Children's and Women's Study & Learning Commons On Loan, due March 13, 2018
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Finding our way : leadership for an uncertain time

https://libraries.phsa.ca/permalink/catalog18570
Wheatley, Margaret J.;. San Francisco: Berrett-Koehler , 2007. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Abbotsford Library FHA
Call Number
HD57.7 W48 2007
Title
Finding our way : leadership for an uncertain time
Author
Wheatley, Margaret J.;
Place
San Francisco
Publisher
Berrett-Koehler
Year Published
2007
Physical Description
297 p. : ill.
Subjects
Organizational Innovation
Leadership
Social Values
ISBN
9781576754054
Material Type
Book
Agency
BC Cancer Agency
Location
Abbotsford Library FHA
Audience
Professional
Call Number
HD57.7 W48 2007
c.1 BC Cancer Agency ARHCC Library Available
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The change handbook: The definitive resource on today's best methods for engaging whole systems

https://libraries.phsa.ca/permalink/catalog112620
Holman, Peggy, Devane, Tom, Cady, Steven. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2007. 2nd ed, revised and expanded. (Book) — 2 copies, 2 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 130 HOL 2007
Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questi…
Title
The change handbook: The definitive resource on today's best methods for engaging whole systems
Author
Holman, Peggy
Devane, Tom
Cady, Steven
Edition
2nd ed, revised and expanded.
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2007
Physical Description
Softcover: 706 p.
Topics
Change Management
Abstract
Originators and practitioners of such change methods as Future Search, Real Time Strategic Change, Gemba Kaizen, and Open Space Technology outline the distinctive aspects of their approaches, detail roles and responsibilities, share stories illustrating their use, and answer frequently asked questions. A comparative chart allows readers to evaluate the methods to find the one that seems best for them.
ISBN
1576753794
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 130 HOL 2007
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
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Leadership and the new science : discovering order in a chaotic world

https://libraries.phsa.ca/permalink/catalog18569
Wheatley, Margaret J.;. San Francisco: Berrett-Koehler , 2006. 3rd ed. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Abbotsford Library FHA
Call Number
HD57.7 W48 2006
Title
Leadership and the new science : discovering order in a chaotic world
Author
Wheatley, Margaret J.;
Edition
3rd ed.
Place
San Francisco
Publisher
Berrett-Koehler
Year Published
2006
Physical Description
218 p. : ill.
Subjects
Leadership
Organizations
Quantum Theory
ISBN
9781576753446
Material Type
Book
Agency
BC Cancer Agency
Location
Abbotsford Library FHA
Audience
Professional
Call Number
HD57.7 W48 2006
c.1 BC Cancer Agency ARHCC Library Available
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Brown, J., Isaacs, D. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2005. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 BRO 2005
This resource focuses on collaborative dialogue, sharing mutual knowledge, and discovering new opportunities for action. This innovative approach creates dynamic networks of conversation that can catalyze an organization's or community's own collective intelligence around its most important questio…
Title
The world cafe
Subtitle
Shaping our futures through conversations that matter
Author
Brown, J.
Isaacs, D.
Corporate Author
World Cafe Community
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2005
Physical Description
Softcover: 242 p.
Topics
Learning
Leadership/Coaching
Abstract
This resource focuses on collaborative dialogue, sharing mutual knowledge, and discovering new opportunities for action. This innovative approach creates dynamic networks of conversation that can catalyze an organization's or community's own collective intelligence around its most important questions.
Table of Contents:
Introduction Begining the Conversation: An Invitation to the World Cafe
Chapter 1 Seeing the Invisible: Conversation Matters!
Chapter 2 Conversation as a Core Process: Co-Creating Business and Social Value
Chapter 3 Principle 1: Set the Context
Chapter 4 Principle 2: Create Hospitable Space
Chapter 5 Principle 3: Explore Questions that Matter
Chapter 6 Principle 4: Encourage Everyone's Contribution
Chapter 7 Principle 5: Cross-Pollinate and Connect Diverse Perspectives
Chapter 8 Principle 6: Listen Together for Patterns, Insights, and Deeper Questions
Chapter 9 Principle 7: Harvest and Share Collective Discoveries
Chapter 10 Guiding the Cafe Process: The Art of Hosting
Chapter 11 Conversational Leadership: Cultivating Collective Intelligence
Chapter 12 The Call of Our Times: Creating a Culture of Dialogue
Epilogue How Can We Talk It Through
Afterword Discovering the Magic of Collective Creativity
ISBN
9781576752586
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 BRO 2005
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
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Leadership and self-deception: Getting out of the box

https://libraries.phsa.ca/permalink/catalog113023
The Arbinger Institute. San Francisco, CA: Berrett-Koehler Publishers, Inc. , 2002. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 ARB 2002
This book introduces readers to the concept that problems that typically prevent superior performance in organizations are usually the result of self-deception. According to the authors, people who are in self-deception live and work as if trapped in a box. Using an entertaining story, the authors …
Title
Leadership and self-deception: Getting out of the box
Corporate Author
The Arbinger Institute
Place
San Francisco, CA
Publisher
Berrett-Koehler Publishers, Inc.
Year Published
2002
Physical Description
Hardcover: 168 p.
Topics
Leadership/Coaching
Abstract
This book introduces readers to the concept that problems that typically prevent superior performance in organizations are usually the result of self-deception. According to the authors, people who are in self-deception live and work as if trapped in a box. Using an entertaining story, the authors show what self-deception is, how people get trapped in it, how it kills organizational performance, and most importantly, the surprising way to solve it.
ISBN
9781576750940
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 ARB 2002
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
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Evaluating training programs : the four levels

https://libraries.phsa.ca/permalink/catalog13891
Kirkpatrick, Donald L. San Francisco, Ca.: Berrett-Koehler Publishers , c1998. 2nd ed. (Book) — 1 copy, 1 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX159 K59 1998
Title
Evaluating training programs : the four levels
Author
Kirkpatrick, Donald L
Edition
2nd ed.
Place
San Francisco, Ca.
Publisher
Berrett-Koehler Publishers
Year Published
c1998
Physical Description
xvii, 289 p. ; 24 cm
Subjects
Program Evaluation
Personnel Management
Education
ISBN
1576750426 (alk. paper)
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX159 K59 1998
c.1 BC Cancer Agency VAN Library Available
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16 records – page 1 of 1.