1. Home
  2. List
Search Options

2 records – page 1 of 1.

Patients come second: Leading change by changing the way you lead

https://libraries.phsa.ca/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013. (Book) — 4 copies, 4 available
Audience
Professional
Featured
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF JB 200 SPI 2013
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Title
Patients come second: Leading change by changing the way you lead
Author
Spiegelman, Paul
Berrett, Britt
Place
New York, NY
Publisher
An Inc. Original
Year Published
2013
Physical Description
Hardcover, 208 p.
Topics
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Featured
Call Number
REF JB 200 SPI 2013
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
Copy 3 BC Children's and Women's Study & Learning Commons REF Available
Copy 4 BC Children's and Women's Study & Learning Commons REF Available
thumbnail

Patients come second : leading change by changing the way you lead

https://libraries.phsa.ca/permalink/catalog113937
Berrett, Britt, Spiegelman, Paul. New York, NY: An Inc. Original , 2013. (Book) — 1 copy, 0 available
Audience
Professional
Agency
BC Cancer Agency
Location
Vancouver Library
Call Number
WX159 B47 2013
Title
Patients come second : leading change by changing the way you lead
Author
Berrett, Britt
Spiegelman, Paul
Place
New York, NY
Publisher
An Inc. Original
Year Published
2013
Physical Description
200 p. ; 23 cm.
Subjects
Health Services Administration
Personnel Administration, Hospital
Personnel Management
Job Satisfaction
Attitude of Health Personnel
Delivery of Health Care
Leadership
Employee Incentive Plans
Organizational Innovation
Patient-Centered Care
Staff Development
Quality of Health Care
ISBN
9780988842809
Language
English
Material Type
Book
Agency
BC Cancer Agency
Location
Vancouver Library
Audience
Professional
Call Number
WX159 B47 2013
c.1 BC Cancer Agency VC Library On Loan, due February 11, 2019
thumbnail