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Difficult conversations: How to discuss what matters most

https://libraries.phsa.ca/permalink/catalog113898
Stone, Douglas, Patton, Bruce, Heen, Sheila, Fisher, Roger. New York, NY: Penguin Books , 2010. (Book) — 1 copy, 0 available
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF CF 100 STO 2010
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step ap…
Title
Difficult conversations: How to discuss what matters most
Author
Stone, Douglas
Patton, Bruce
Heen, Sheila
Fisher, Roger
Place
New York, NY
Publisher
Penguin Books
Year Published
2010
Physical Description
Softcover, 352 p.
Topics
Communication
Relationships
Abstract
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success
ISBN
9780143118442
Language
English
Material Type
Book
Status
Missing
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF CF 100 STO 2010
Copy 1 BC Children's and Women's Study & Learning Commons Missing On Loan, due December 13, 2016
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Getting to yes: Negotiating agreement without giving in

https://libraries.phsa.ca/permalink/catalog111382
Fisher, Roger, Ury, William, Patton, Bruce (ed.). New York, NY: Penguin Group , 1991. Second Edition. (Book) — 3 copies, 3 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 FIS 1991
This book offers a step-by-step strategy for coming to mutually acceptable agreements in a range of conflicts e.g. parents and children, neighbours, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, this resource tells you h…
Title
Getting to yes: Negotiating agreement without giving in
Author
Fisher, Roger
Ury, William
Patton, Bruce (ed.)
Edition
Second Edition
Place
New York, NY
Publisher
Penguin Group
Year Published
1991
Physical Description
Softcover: 200 p.
Topics
Conflict Resolution
Abstract
This book offers a step-by-step strategy for coming to mutually acceptable agreements in a range of conflicts e.g. parents and children, neighbours, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, this resource tells you how to separate people from the problem; focus on interests, not positions; work together to create options that will satisfy both parties; and negotiate successfully with people who are more powerful, refuse to play by the rules or resort to dirty tricks.
ISBN
9780140157352
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 FIS 1991
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
Copy 3 BC Children's and Women's Study & Learning Commons REF Available
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