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Perfecting patient journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills

https://libraries.phsa.ca/permalink/catalog113485
Worth, Judy, Shuker, Tom, Keyte, Beau, Ohaus, Karl, et. al. Cambridge, MA: Lean Enterprise Institute , 2012. (Book) — 19 copies, 19 available
Audience
Professional
Featured
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 120 WOR 2012
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and…
Title
Perfecting patient journeys: Improving patient safety, quality, and satisfaction while building problem-solving skills
Author
Worth, Judy
Shuker, Tom
Keyte, Beau
Ohaus, Karl, et. al.
Place
Cambridge, MA
Publisher
Lean Enterprise Institute
Year Published
2012
Physical Description
Hardcover: 161 pages
Topics
Lean Leader Development
Abstract
Healthcare is facing a crisis brought on by a combination of rising costs, lack of transparency and accountability, and preventable medical errors. Applying lean thinking to improve care is one way that healthcare organizations can engage employees in solving problems in order to deliver better and more efficient care. This book is a guide for leaders of healthcare organizations who want to implement lean thinking. Readers will learn how to identify and select a problem, define a project scope, and create a shared understanding of what's occurring in the value stream. Readers will also learn to develop a shared vision of an improved future, and how to work together to make that vision a reality. Rather than rely on huge training budgets or teams of consultants, the method described in this book focuses on solving real organizational problems, and helps healthcare organizations and those who labor within them to daily provide safe, effective, efficient, and timely patient care.
ISBN
9781934109366
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Featured
Call Number
REF AA 120 WOR 2012
Copy 1 BC Children's and Women's Study & Learning Commons Available
Copy 2 BC Children's and Women's Study & Learning Commons Available
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Copy 14 BC Children's and Women's Study & Learning Commons REF - MISSING Available
Copy 21 BC Children's and Women's Study & Learning Commons Available
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