Lyons, John S., Weiner, Dana A. Kingston, NJ: Civic Research Institute , 2009. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Sunny Hill Education Resource Centre

Call Number

REF CC 600 LYO 2009

This book provides an approach for delivering more effective—and cost effective—behavioral health services. It offeres solutions to help improve the service delivery process, fine-tune behavioral health care needs assessments, match the level of care you provide to patients' needs and…

http://www.pivotlegal.org/pdfs/BrokenPromises.pdf

Bennett, Darcie, Sadrehashemi, Lobat. Vancouver: Pivot Legan Society , 2008. (Book) — 1 copy, 1 available

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Sunny Hill Education Resource Centre

Call Number

ID 330 BEN 2008

This report examines whether child protection practices are living up to the principles set out in the CFCSA – the foundation of B.C.’s child protection system. This report looks at the child welfare system from a number of perspectives, including those of service providers, social workers, and law…

Galanti, Geri-Ann. Philadelphia, PA: University of Pennsylvania Press , 2004. 3rd ed. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Sunny Hill Education Resource Centre

Call Number

REF JA 300 GAL 2004

Contains over 200 case studies illustrating cross-cultural misunderstandings and also culturally competent health care. The chapters cover a diverse range of topics, including birth, end of life, traditional medicine, mental health, pain, religion, and multicultural issues.

http://www.buildinitiative.org/TheIssues/DiversityEquity/Toolkit/ToolkitResourceList/ViewToolkit/tabid/224/ArticleId/93/The-Changing-Face-of-the-United-States-The-Influence-of-Culture-on-Early-Child-Development.aspx

Maschinot, Beth. Washington, D.C.: Zero To Three , 2008. (Online)

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Family Support & Resource Centre

URL Notes

Direct download

In 2007, ZERO TO THREE conducted a literature search focusing on the influence of culture on child development from birth to age 3 years. This booklet summarizes the keyfindings highlighted in that review and offers resources for practitioners as they strive to address the needs of a growing and di…

https://www.youtube.com/watch?v=SaSHLbS1V4w&feature=youtu.be

Chavez, Vivian. San Francisco, CA: , 2012. (Online, Video)

Audience

Professional

Agency

BC Children's and Women's

More than a concept, Cultural Humility is a process of communal reflection to analyze the root causes of suffering and create a broader, more inclusive view of the world. Originally developed by Doctors Melanie Tervalon and Jann Murray-Garcia (1998) to address health disparities and institutional i…

http://culturallyconnected.ca/

Office of Population Health Promotion. Vancouver, BC: BC Women's Hospital & Health Centre , 2016. (Online)

Audience

Professional

Agency

BC Children's and Women's

This resource helps health professionals develop a cultural humility approach to support culturally and linguistically diverse clients. Use this tool to learn skills and see how they can be applied in practice.

Oswell, Donna (Prepared by). Calgary, AB: The Southern Alberta Family & Community Resource Centre , 2007. (Book) — 1 copy, 1 available

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Family Support & Resource Centre

Call Number

IA 401 FAM 2007

These learning vignettes have been designed to assist facilitators to create an opportunity to learn about family centred care concepts through the voices of parents, child patients and their siblings. Family centred care themes include: Communication, roles, collaboration, information sharing, su…

NHS Institute for Innovation and Improvement. Coventry, England: NHS Institute for Innovation and Improvement , 2010. (Book) — 3 copies, 3 available

Audience

Professional

Agency

BC Children's and Women's

Location

Study & Learning Commons

Call Number

REF JB 100 NHS 2010

The Handbook of Quality and Service Improvement Tools brings together into a single resource 75 proven tools, theories and techniques for quality and service improvement. The handbook is divided into two sections: 1) a project management guide and 2) quality and service improvement tools

http://www.longwoods.com/home.php?cat=571

Baker, G. Ross, MacIntosh-Murray, Anu, Porcellato, Christina, Dionne, Lynn, Stelmacovich, Kim, Born, Karen. Toronto, ON: Longwoods Publishing Corporation , 2008. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Study & Learning Commons

Call Number

REF JB 100 BAK 2008

URL Notes

To read individual chapters online...click on the link above

An examination of leadership strategies, organizational processes and investments made to create and sustain improvement in healthcare.

Brunet, Fabrice. Montreal, QC: CHU Sainte-Justine , 2015. (Book) — 1 copy, 1 available

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Family Support & Resource Centre

Call Number

JB 100 BRU 2015

Linnovation en santé : Réfléchir et agir pour la population est un guide pratique qui vise à améliorer la performance de toute organisation du milieu de la santé ainsi que ses acteurs. Il aborde le processus global de linnovation et propose des concepts, des méthodes et des outils pour le mettre en…

Straus, Sharon E., Tetroe, Jacqueline, Graham, Ian D.;. Chichester: UK: Wiley-Blackwell BMJ/Books , 2009. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Sunny Hill Education Resource Centre

Call Number

REF AB 35 STR 2009

Knowledge Translation in Health Care is a practical introduction to knowledge translation for everyone working and learning within health policy and funding agencies, and as researchers, clinicians and trainees. Using everyday examples, it explains how to use research findings to improve health car…

http://www.nap.edu/catalog.php?record_id=11903

Olsen, LeighAnne;, Aisner, Dara;, McGinnis, J. Michael (Eds). Washington, DC: National Academies Press , 2007. (Online)

Audience

Professional

Agency

BC Children's and Women's

Location

Study & Learning Commons

URL Notes

Read online or download as PDF.

This book considers how health care is structured to develop and to apply evidence--from health profession training and infrastructure development to advances in research methodology, patient engagement, payment schemes, and measurement--and highlights opportunities for the creation of a sustainabl…

http://www.aha.org/aha/key_issues/patient_safety/resources/patientcenteredcare.html

Institute for family-centered care. Bethesda, MD: Institute for Family-Centered Care , 2004. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Family Support & Resource Centre

Call Number

IA 401 INS 2004

Patient- and family-centered care is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among patients, families, and health care practitioners. To be used by either hospitals’ leadership team or an organizational cross-functiona…

Health Association of BC. Vancouver, BC: Health Association of BC , 2000. (Book) — 1 copy, 1 available

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Sunny Hill Education Resource Centre

Call Number

JB 100 PRI 2000

This is a policy brief about private participation in BC's health system. The documents makes sense of labels such as public and private, describes the current roles of the public and private sectors, explores various pros and cons of more or less private involvement in the financing and delivering…

http://www.refugeehealth.ca/

(Online)

Audience

Patient or Public

Agency

BC Children's and Women's

The Refugee Health Vancouver website is an effort by Vancouver area clinicians with expertise in refugee medicine to pull together the resources pertinent to the care of our local refugee population. Medical care of these patients is challenging due to issues of language, culture, unique medical di…

Cooper, Randy. Chicago, IL: Health Forum, Inc. , 2010. (Book) — 1 copy, 1 available

Audience

Professional

Agency

BC Children's and Women's

Location

Study & Learning Commons

Call Number

REF JB 100 COO 2010

This book enables executive and department-level manageres to plan, develop, and implement wayfinding programs that better serve their patients, visitors and staff. It helps project leaders to justify a financial investment in wayfinding, identify, prioritize and document facility needs build a way…

Kenny, Nuala P. Ottawa, ON: CHA Press , 2002. (Book) — 1 copy, 1 available

Audience

Patient or Public

Agency

BC Children's and Women's

Location

Family Support & Resource Centre

Call Number

ID 300 KEN 2002

A resource for those interested in the history of Canada's health care system and determining the ideal health care system. ; Table of Contents: ; Chapter 1 The way we are: Conflicting stories of crisis ; Chapter 2 The way we were: Medicare and Canadian values ; Chapter 3 Never enough: The medicali…

Cory, Jill. Vancouver, BC: BC Women's Hospital & Health Centre , 2007. (Book) — 2 copies, 2 available

Audience

Professional

Agency

BC Children's and Women's

Location

Study & Learning Commons

Call Number

REF JB 100 COR 2007

The goal of Women-Centred Care is to ensure that all girls and women receive evidence based care that respects their social, economic, physical, cultural and spiritual realties. This curriculum is based on the Framework for Women-Centred Health and is designed to support health care providers in de…