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Patients come second: Leading change by changing the way you lead

https://libraries.phsa.ca/permalink/catalog113864
Spiegelman, Paul, Berrett, Britt. New York, NY: An Inc. Original , 2013. (Book) — 4 copies, 2 available
Audience
Professional
Featured
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF JB 200 SPI 2013
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…
Title
Patients come second: Leading change by changing the way you lead
Author
Spiegelman, Paul
Berrett, Britt
Place
New York, NY
Publisher
An Inc. Original
Year Published
2013
Physical Description
Hardcover, 208 p.
Topics
Change Management
Administration
Hospitals
Leadership/Coaching
Abstract
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever.
ISBN
9780988842809
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Featured
Call Number
REF JB 200 SPI 2013
Copy 1 BC Children's and Women's Study & Learning Commons REF Available
Copy 2 BC Children's and Women's Study & Learning Commons REF Available
Copy 3 BC Children's and Women's Study & Learning Commons REF On Loan, due July 09, 2019
Copy 4 BC Children's and Women's Study & Learning Commons REF On Loan, due July 31, 2019
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Switch: How to change things when change is hard

https://libraries.phsa.ca/permalink/catalog111413
Heath, Chip, Heath, Dan. Toronto, ON: Random House Canada , 2010. (Book) — 2 copies, 2 available
Audience
Professional
Agency
BC Children's and Women's
Location
Study & Learning Commons
Call Number
REF AA 75 HEA 2010
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
Title
Switch: How to change things when change is hard
Author
Heath, Chip
Heath, Dan
Place
Toronto, ON
Publisher
Random House Canada
Year Published
2010
Physical Description
Hardcover: 305 p.
Topics
Leadership/Coaching
Change Management
Abstract
In Switch, the authors (business professor; teacher/pubisher) bring together research in psychology, sociology, and other fields to show how people can effect transformative change. For managers, executives and anyone else looking to make a change.
ISBN
978-0307357274
Language
English
Material Type
Book
Agency
BC Children's and Women's
Location
Study & Learning Commons
Audience
Professional
Call Number
REF AA 75 HEA 2010
Copy 1 BC Children's and Women's Sunny Hill Education Resource Centre REF Available
Copy 2 BC Children's and Women's Study & Learning Commons Available
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