Spiegelman, Paul, Berrett, Britt.
New York, NY:
An Inc. Original
, 2013.
(Book)
—
4 copies,
4 available
- Audience
-
Professional
-
Featured
- Agency
-
BC Children's and Women's
- Location
-
Study & Learning Commons
- Call Number
-
REF JB 200 SPI 2013
Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. B…